Prism Casino Privacy Policy – How We Protect Your Personal Data in the UK

At Prism Casino, we take your privacy seriously and are committed to handling your personal data with transparency and care. This Privacy Policy explains what information we collect, how we use it, and the rights you hold as a player based in the United Kingdom. We operate in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Reading this page will give you a clear understanding of our data practices and how to exercise your legal rights.

What Personal Data We Collect

When you register an account or use our services, we collect a range of personal information necessary to operate safely and legally. This includes your full name, date of birth, email address, postal address, phone number, and payment details. We also gather technical data such as your IP address, browser type, device identifiers, and gameplay activity. In line with UK responsible gambling requirements, we may collect information about your gambling habits to support player protection measures.

How We Use Your Information

The data we collect serves several legitimate purposes. We use it to verify your identity and age in accordance with UK licensing obligations, to process deposits and withdrawals securely, and to personalise your gaming experience. We also use your information to send you relevant promotional offers where you have given your consent, to detect and prevent fraud, and to comply with anti-money laundering regulations. We will never sell your personal data to third parties for their own marketing purposes.

Sharing Your Data with Third Parties

Prism Casino may share your data with trusted third parties when required to deliver our services. These include payment processors, identity verification providers, fraud prevention agencies, and regulatory authorities such as the UK Gambling Commission. All third-party partners are required to handle your data in accordance with UK data protection law. We carry out due diligence on all partners to ensure appropriate safeguards are in place before any data is transferred.

Data Retention

We retain your personal data for as long as your account remains active and for a period of up to five years following account closure, as required by UK financial and gambling regulations. After this period, your data is securely deleted or anonymised. You may request earlier deletion of certain data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations.

Your Rights Under UK GDPR

As a UK resident, you have a number of rights regarding your personal data. These include the right to access the information we hold about you, the right to correct inaccurate data, the right to request deletion, and the right to object to certain types of processing. You also have the right to data portability and to lodge a complaint with the Information Commissioner's Office (ICO) at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve the functionality of our website and to analyse player behaviour. You can manage your cookie preferences through our cookie consent tool at any time. Disabling certain cookies may affect the performance of some features on our site.

Frequently Asked Questions

How can I request a copy of my personal data?

You can submit a Subject Access Request by contacting our support team via the details provided on our contact page. We will respond within 30 days as required by UK GDPR.

Does Prism Casino transfer data outside the UK?

Where data transfers outside the UK are necessary, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the ICO, to protect your information.

How do I withdraw consent for marketing communications?

You can withdraw your consent for marketing emails at any time by clicking the unsubscribe link in any communication or by updating your preferences within your account settings.

Who is responsible for data protection at Prism Casino?

Our designated Data Protection Officer oversees all matters relating to personal data. If you have any concerns about how your data is handled, you are welcome to contact us directly for assistance.